![]() ![]() This will have several ramifications such as needing a way for agents to unpause themselves. You can follow the Asterisk recommended procedure and “auto pause” agents who don’t answer their phone.You can turn on lazymembers (this may require a commercial module purchase from Sangoma… not sure if it can be turned on manually in config file or not) See this article for more details on lazy members.If you don’t need the full functionality of a queue, then use a hunt group.You are correct, Asterisk will not move on to the next agent just because they didn’t answer. This week I did do a few module updates on a few modules but none for “queue” If the first person hits reject the call will go to the next agent however the process repeats for that agent. ![]() No other agent in this queue are on the phone. If he does nothing the call will return to his phone after 10 sec. Call enters the queue and the first phone rings. Starting this week we have a queue going crazy. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |